– How long will my order take to be delivered?
The time frame for order delivery is divided into two parts:
1) Processing Time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24-hours after the order is placed. The manufacturer and national post from the country of origin process the orders, which takes an additional 7 – 14 business days.
2) Shipping Time: This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing and leaving the warehouse, items usually take between 7 and 14 business days to arrive at their destination but can take longer from time to time.
The shipping time generally takes around 7-10 Business days for delivery after we send the parcel out, sometimes it is sooner while sometimes it takes longer time. The longest delivery period allowed on our side is one month. If you have not received the parcel after one months upon we sending the parcel out, please contact us. Customers who do not have tight schedule requirement, please choose this one. During busy seasons such as Christmas and New Year as well as terrible weather conditions, the efficiency of this express might be affected.
* Please note that shipping in Holiday season would take 5 – 7 business days more than usual. Try yourself on free online slot games.
Since an order needs up to 1 month to be delivered, please don’t reach out to us if that period has not passed.
-Why didn’t my order come in one package?
Our fulfillment centers are located in different locations all over the world. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once. They are on the way. Therefore, the partial shipment could be applied to customers’ order.
-Why do I have to pay extra fees to receive my order?
When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company’s policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.
-How do I pay for my orders?
We offer safe shopping and accept payment via PayPal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All payment are processed with Paypal.
All products are set in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.
-Which currency are you using on your website?
Our products are set in US Dollar. Fortunately, our system will automatically convert it for you, don’t worry!
-Are my payments secure?
Yes, it’s 100% Secure.
We use the PayPal & Stripe secure payment gateways.
** You can also use the paypal checkout to pay with the major credit card companies without having to log in to your account.
MANAGING YOUR ORDER
-I received a defective or damaged product. What do I do?
We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged.
If you received a defective/damaged item, please kindly contact us by sending an email to [email protected], tell us about your problem and don’t forget to attach photos/videos which can clearly show the problem. f we made the mistake, we will go ahead and send you your correct order.
-I got the wrong product. How can I get my correct order?
In the event of a wrong order, please contact customer support at [email protected]. We will ask you to take a picture of what you have received for verification purposes. We will then check our records to verify your claim. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us.
-I ordered the correct size but it’s a bit small/large. Can I return it and exchange for a different size?
Unfortunately, we are currently unable to process a return and exchange due to size because we do not hold inventory or stock. We again stress that you pay close attention to our sizing information for each product and make sure the sizing fits you before order.
You can see the sizing guide here: https://yeswehope.com/size-chart/
-I just made an order but I changed my mind. Can I cancel my order?
Please order carefully. You must contact us within 24 hours of placing your order. We will do our best to help you out and cancel your order if possible. Please customer support at [email protected].
Please note that shipping fee is non-refundable. If you receive a refund, the shipping fee is deducted.
STILL NEED HELP?
Can not find the answer you need? Contact us: [email protected].